2006 Testimonials

"... fabulous cruise aboard Celebrity Millennium..."

Hi Carl

Just a short email to let you know how impressed we were with bestcruises.com.au in enabling us to have a fabulous cruise aboard Celebrity Millennium. Nothing was too much trouble for them. We were upgraded to Concierge Class which was totally unexpected.

Your efficency and professionalism prevailed at all times so once again thank you.

Cheers

Vivien Coolen

"... Pacific Princess cruise. A real good ship..."

Hello Carl,

Hope you are living well ?

Got back last week from the Pacific Princess cruise. A real good ship and the balcony cabin was just fantastic.

Many thanks.

Rod.

"... certainly book with you next time we cruise..."

Hi Carl

Re: Fire & Ice Cruise

Just wanted to say thank you for all you did for us for our cruise... We had the most wonderful weather all the way and had a marvellous time. We met some really great people and all the crew on the ship were great also.

Once again thank you for all your help and we will certainly book with you next time we cruise which hopefully will be in the near future.

Regards

Hilary and George

"... Thank you so much for all your help with the organising and booking..."

Dear Sue,

My friend Trish and I have just returned from the 10-day Pacific Sun cruise to New Caledonia and Vanuatu, which we booked through you.

It was such a wonderful holiday! The choice of destinations was excellent, the weather (almost always) calm, our cabin in the most stable part of the ship, the food, service and amenities excellent, the activities program geared to all interests, we met lovely people, and it was great value for money.

Thank you so much for all your help with the organising and booking. I'm sure we'll cruise again, and when we do we'll come straight to you.

Cheers

Ainslie Whyte

"..Thank you for organising everything for us..."

Hi Sue,

Just wanted to get back to you and let you know that Wayne & I had a ball on the Easter cruise.
We met so many wonderful people. We were certainly impressed with our dinner companions who were perfectly matched with us. Our thanks to P&O for going to all this trouble in choosing appropriate dinner guests.
Similar ages and all lived in our surrounding area. We hit it off really well and laughed a lot. There were teachers, doctors, and even another truck driver, like Wayne. A great mix of people with a love of life.

We also wanted thank you Sue, for your very efficient service to us.
Your communications were very prompt and so friendly. Thank you for organising everything for us. Yes we would love to cruise again. It was the best holiday we have had.

Warmest regards
Karen & Wayne Ormiston

"..excellent service I received..."

Dear Lisa,

This email is late coming but as they say “better late than never”.
My husband and I have just returned from the most wonderful holiday on the QM2. Everything from beginning to end was perfect. Part of the reason it was so good was due to the excellent service I received by Monika in the booking of our trip.
I would like to take this opportunity to say “thank you” to you Monika and Best Cruises for helping to make this a holiday of a lifetime.

Regards,

Helen

"..thanks for all your help in organizing our cruise..."

Hi Carl, just a note to say thanks for all your help in organizing our cruise, and putting up with all my other enquiries, including hotel enquiries and all the other problems I gave you. And if I know of anyone going on a cruise I will recommend you.

Colleen D'Arcy

"..Cant wait for the next one!!..."

Hi Carl,

Just a quick note to say how much we enjoyed our trip, and the Mirimar Hotel in Honolulu was great, everything went without a hitch, and so glad I joined Qantas Frequent Flyer as we had mostly travelled by Asian Airlines, so were pleasantly surprised with Qantas since our last trip with them.

The freestyle cruising took a bit of getting used to along with the number of passengers after Crystal and Raddison trips, but for the price, unbelievable value and the cuisine equally as good and with so many options as regards restaurants etc.!! The waiters and staff all excellent. We took too many "fancy clothes" but will know next time and will take half, and leave room in our cases for shopping!.

Once again, thanks for booking the trip for us and I will certainly use Best Cruises again and recommend it to friends.
Cant wait for the next one!!

Best regards

Elaine Sorensen
& Garth Silcock

"..surprised at the price!..."

Hi Carl
Just to let you know everything went well with our cruise. Thank you again for your help in organising this. There were a lot of people quite surprised at the price we got the cruise for so I have given lots of them your website.

Thanks again
Helen Slattery

"..the emails we enjoy getting to keep us up to date all the time
!..."

Hi Carl,

Just a quick note to thank you and Best Cruises, for doing our bookings on the Diamond Princess earlier in the year. We have told many friends about your web site and the emails we enjoy getting to keep us up to date all the time.

You booked 8 of us on the April 2nd sailing from Auckland, and what a marvellous cruise it was. We have all been on quite a few cruises, and of course the Diamond was just beautiful, being so new and big. We thought everything was very well organised from embarkation to disembarkation...

Thanks again, for all your help and look forward to doing more business in the future.

Regards,

Rosemary Wallace.

"..well organized and hassle free vacation..."

Dear Carl

We enjoyed an excellent cruise on the Diamond Princess to New Zealand and our extended stay after the cruise.

On behalf of my Wife and Myself, we would like to thank you personally as well as Best Cruises / Best Flights for yet another well organized and hassle free vacation.

We have been only too happy promoting you vigorously amongst companion travellers, some who also used your facilities for the same cruise.........well done.

Kindest Regards,
Robert and Rosemary Westin

"..examples of outstanding service they had received. I, as I've often done in the past, outlined some of your exploits..."

Hi Monika,

In a recent internal Customer Service forum, participants (of whom I was one) were invited to contribute examples of outstanding service they had received. I, as I've often done in the past, outlined some of your exploits.

To my surprise one of my colleagues mentioned that he was aware of this, having read my testimonials on Best Cruises web-site.

I had not previously visited this section of the site but did so today. I was impressed, but certainly not surprised, at how many of the testimonials were for service provided by you. At first I thought it was "Monika's Home Page"!

Regards

Ralph Osborne

"..everything was spot on.."

Hi Monika,

... Our Pacific Princess Cruise was fantastic, thanks for making all the arrangements, everything was spot on.

Thanks & Best Wishes
Terry.

"..great value.."

Hi Monika,

Thanks for taking care of our Diamond Princess cruise, it was a wonderful trip. It was great value and everything was lovely...
Thanks again for taking care of us,

Maureen Richardson

"..we loved it so much.."

Hi Monika

Just thought I would email you to thankyou for our cruise deal on the pacific sun because we had a fantastic time. We are now sold on cruises, we loved it so much, we would like you to let us know when there are really good deals as we have a few people that would like to come also.

Regards

Rina Thomson

"..efficient, informative and courteous assistance..."

Hi Monika,

Many thanks for this final flight itinerary....
Many thanks for all your efficient, informative and courteous assistance. It has been a pleasure dealing with you; Paul and I look forward to dealing with you again for our future cruises.

Regards

Stana

"..pleasantly surprised.."

Hi Carl,

We had a great holiday and were pleasantly surprised at the value of the cruise. I have passed you web address to a few of my friends who are interested in taking a cruise. We are now looking forward to our next holiday, which I’m sure will be another cruise.

Thank you for all your help and excellent service.

Craig Bainbridge

"..beyond expectations.."

Dear Sir/Madam

I would like to bring to your attention the excellent service we have received from Monika who has assisted us from the onset. I have contacted Monika on numerous occasions (with many trivial questions) and she has always replied to my requests promptly and has been very obliging and understanding. I believe that she has gone beyond expectations to ensure that our holiday is a very memorable occasion for us and has assisted in placing us together with our children which was of great concern to me. She has always been very friendly and nothing has ever seemed too much trouble.

I hope that you will ensure that Monika is congratulated on her wonderful service and we wish her every success in her career.

With kind regards

Leanne

"..the best.."

Hello Carl,

Thank you so very much for you service. I have been very happy with all your help with our Holiday planning. This is our 6th cruise (and) I have had lots of agents help me but I must say you are one of the best & I will be back again! Keep up the good work all the best.

Regards,

Kay

"..very helpful, prompt and efficient.."

Thank-You Monika,

We have never booked with you folks before, and will certainly book with you again. We have found not only you but other members of your team very helpful, prompt and efficient.

Have a great weekend.

Regards David

"..extraordinary service.."

Good morning Gary

I wanted to bring to your attention the extraordinary service provided by Monika.

My first dealings with Monika were approx 2 years ago when she took over a group booking from (another) consultant. 

Since then Monika has continued to provide tremendous service which has lead to me booking two further cruises - one to South America in Nov 2004 and most recently a Mediterranean cruise we are looking forward to in October this year.  It is in the booking of this latest trip that I believe Monika has surpassed even her own high standards.

I initially attempted to book a trip several months ago but the best we could manage was to be added to the wait list.  When it became apparent that we had missed this opportunity, I discussed several other possibilities with Monika before she rang me about 10 days ago to alert me to a new offering which was about to be launched.  When she became aware of the new package she recognised that this would be of interest to me and acted immediately to request the wholesaler to reserve a cabin for me.  The package was released last Friday and I'm pleased to say that our deposit was paid yesterday.  Not only was a cabin reserved for us, but the cabin allocated is one that I mentioned to Monika in conversation several months ago, that I would prefer if we had our pick of cabins!  Now that is service!

I have mentioned to Monika previously that I have taken the liberty of making reference to the level of service she provides and the fantastic manner in which she engages people, in coaching sessions within my own business.  I've also recommended Best Cruises to a significant number of friends and colleagues who now subscribe to your newsletter.

Monika is an asset to your business and I have no hesitation in recommending her for the highest honour/recognition which might be available within any Internal Rewards program you have.

Regards

"..like clockwork.."