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We would like to thank everyone who has sent in feedback to us at Best Cruises. We have been overwhelmed by your support and excitement in our website and services. Your comments and constructive remarks are helping us to fine tune our provision of service to you our clients.
If you would like to add your voice and assist us in developing truly the best Travel site in Australia then email feedback@bestcruises.com.au.
This section has now grown so huge that we've had to break it into year group categories... so if there doesn't look like there is much here for 2004, check these out!!!
2008 - 2007 - 2006 - 2005 - 2004 - 2003
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"professionalism" |
Sent: Monday, 22 November 2004
Thank you for your assistance and professionalism
Monika, you certainly represent "Best Cruises" well.
I would be very happy to use your travel service
again.
Sincerely,
Leisa Walkden |
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"have recommended it" |
Sent: Friday, 19 November 2004
I love your emails and site, have recommended it to
several of my friends who now use it. I surf around
doing tempting mental journeys every night chasing
the dream.
Clythe Greenwood |
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"making it happen" |
Sent: Tuesday, 9 November 2004
Hi lisah
Just a short note to say WE HAD THE BEST CRUISE EVER
!!
The ship was out of this
world! luxurious.
Thank u for making it happen for us.
best wishes,
jean horne |
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"fantastic service" |
Sent: Tuesday, 2 November 2004
I don't know if I've mentioned this previously, but
I lead a team of 750 people in mortgage processing,
which is basically all about providing responsive
customer service. Over the past few months I have
taken the liberty of highlighting to the team, the
fantastic service I have received from you and the
rest of the Best Cruises team. On the couple of
occasions you've been away when I've emailed
questions, someone else in the team has picked up
the message and responded very promptly. The service
I've received from you is exactly what I'm trying to
instil in my team.
Ralph Osborne |
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"like clockwork" |
Sent: Tuesday, 2 November 2004
Hi Monika, just got back on Friday from the QE 2
cruise. What a fabulous holiday! The accommodation
in London and Singapore was great and
everything went like clockwork.
Thanks for all your help - I'll be starting planning
the next holiday soon.
Itchy feet!
Barbara |
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"memorable..." |
Sent: Wednesday, 3 November 2004
Dear Monika,
Just wanted to say thanks for a wonderful holiday,
where everything went smoothly. Air Canada was the
only airline that offers seniors a discount and if
it wasn't for you, we might not of known about it.
Our cruise on the Diamond Princess from Vancouver to
Los Angeles was fabulous. Cabins were great (just to
let you know, if you can't get connecting cabins for
clients, the balcony cabins can connect via the
balcony for easy access for families. Personal
Choice Dinning is the way to go, you can eat at a
different restaurant every night at a time of your
choice. Much better than the set dinner times.
Anyway, many thanks for helping me make this trip
memorable for my parents.
Regards
Angela |
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"so small and easy" |
Sent: Monday, 25 October 2004
Monika
Thank you so much for all of your assistance with
organising my honeymoon. It is such a stressful time
with so much to think about but you have made a very
big task (booking the honeymoon) so small and easy.
Thank you for allowing me to constantly ask
questions, change things and what to book extra
things. I think you deserve a pay rise!
Thank you once again.
Brooke Salter |
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"very
simple" |
Sent: Wednesday, 13 October 2004
Dear Monika
It is absolutely my pleasure. You were absolutely
lovely to deal with and made it all very simple for
me to organize. I appreciate it.
Best regards
Justine Vella |
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"we watch your newsletters with nterest" |
Sent: Sunday, 10 October 2004
Hi Sue,
Just a brief note to tell you that we have returned
from our Alaska/ Hawaii cruise on the Radiance of
the Seas and we had the best trip imaginable.
Everything went extremely well. The ship and Royal
Caribbean International were just great. We will
watch your newsletters with interest as I am sure we
will be cruising again in the not too distant
future.
Kind regards,
Elizabeth and Neville Cairncross |
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"excellent
service" |
Sent: Monday, 11 October 2004
Lisah
Many thanks for the excellent service provided
Great news too about the up-grade.
Regards,
Jean & Bob Horne |
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"very professional and personal service" |
Sent: Friday, 17 September 2004
Hello Monika,
Just wanted to let you know that my wife and I have
returned from the trip to Canada, France and
England, returning via Vancouver Island and the
"Celebrity" Alaska cruise.
All your bookings were
perfect and the cruise on "Infinity" defies
description. Given the reason for contacting you in
the first place, I would like to say how absolutely
wonderful your service was and I would have no
hesitation in using or recommending you in the
future.
If you don't remember, I was terribly frustrated by
my local travel agent who would not, or could not,
make any Air Canada bookings - that airline appeared
to be the only way we could access a reasonable fare
to Europe and return via Canada. You did it within
24 hours and explained the problem with Air Canada.
You then booked the Celebrity cruise in a balcony
stateroom at a terrific price, which was worth every
cent!
Please feel free to use me as a testimonial if you
wish.
Once again, many thanks for a very professional and
personal service.
Robert Hatto. |
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"super efficiency" |
Sent: Thursday, 16 September 2004
Super efficiency!
Thanks and do show this to your boss to take into
consideration at salary revision time.
Virginia Leong |
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"professional and timely" |
Sent: Wednesday, 15 September
2004
Thank you Lisa H for helping to sort this out. I am
sure it will all work smoothly. We have travelled
with Princess before and as you say they are very
well organised. We are really looking forward to our
trip and want to thank you for the professional and
timely way you have helped organise things. I look
forward to booking with Best Cruises next time we
travel.
Cheers Kathy |
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"excellent
service" |
Sent: Monday, 30 August 2004
Thank you so much Lisa, I am sure that you are all
so busy ... and you have still managed to provide
excellent service.
Thank you once again. |
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"best
time" |
Sent: Sunday, 29 August 2004
Hi Monika
We have just returned home from the cruise, we had
the best time. Everything was as it should be. The
ship is a very nice one with plenty of food etc. We
did the snorkelling in Mexico which was great.
Thank you for all your help.
Peter Fluin |
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"wonderful
time" |
Sent: Thursday, 12 August 2004
Hi Sue,
Just to fill you in on our Captain Cook
cruise on the Reef Endeavour. We had a wonderful
time. All the staff were most atentative and service
excellent. The meals were good without being over
the top. We had a great time off the boat with
activities and as they had their own glass bottom
boat is was easy to get off and on. Weather was
perfect so a good time was had by all. Thanks for
your help and hope we can sail again some time in
the future.
Regards
Elizabeth Bruce |
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"relaxing
holiday" |
Sent: Saturday, 24 July 2004
Sue,
My wife and I had the most relaxing holiday that we
have had ever. We thank you for the service you
provided to get us on our way. We will be holidaying
in this fashion every year from now on.
Yours
David Tiernan |
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"absolutely
fabulous" |
Sent: Wednesday, 21 July 2004
Hi Lisa, I would just like to let you know that our
holiday to Canada and the Alaskan cruise was
absolutely fabulous. The Summit was 5 star all the
way, the meals, the entertainment, the staff were
fantastic they could not do anything more for you if
they wanted to. Everything was so clean - they were
always cleaning everywhere so that no one would get
sick. So if anyone asks what the cruise ship was
like you can tell them. We had no hitches everything
went perfect, until 1 bag was left behind in L.A. on
the way back to Sydney but we got it the next day so
all's well. So Lisa thank you very much once again
and we will be contacting you when our next holiday
is due.
regards
Connie Boyd |
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"specials
to tantalise" |
Sent: Saturday, 17 July 2004
Firstly congratulations on a great site - always
coming up with specials to tantalise the eager
travellers!!
Thanking you in anticipation.
June Degaris |
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"fantastic
time" |
Sent: Tuesday, 29 June 2004
Good morning ladies,
Just a line to say thank you for arranging our
cruise trip and LA, Boston and San Juan stopovers.
We had a fantastic time and are now looking at doing
another cruise in the not to distant future.
As a matter of curiosity, can we ask why you booked
our internal American flights on AA and not United ?
Had you have not booked us on AA, we should not have
had the opportunity to go to Boston. So thank you
again for that. It was so good to spend time with
our friends.
Regards
Dennis and Mo Barnes |
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"excellent
service" |
Sent: Monday, 28 June 2004
Hi Lisa,
How was your weekend?
Thankyou so much for our booking and your excellent
service. Mum and I have been so excited about going,
we celebrated while we were in Sydney.
Thankyou!
Emma Mott |
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"look
forward
to another one" |
Sent: Tuesday, 18 May 2004
Mandy
I have been remiss in not letting you know that we
really enjoyed the cruise you guys arranged for us.
Like a Chinese meal, we now look forward to another
one! Do you have any great deals going / likely to
be available towards the end of the year? We would
like to give you our business.
Best wishes
Bob Howse |
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"beyond my expectations" |
Sent: Thursday, 6 May 2004
Hello Elizabeth,
I am back from my fantastic holiday and have already
got into the rut of working.
I send this message to thank you very, very much for
organising such a wonderful holiday for me and my
wife Linda.
The Celebrity cruise was excellent. It was far
beyond my expectations. The service, food,
entertainment and treatment was just excellent. I
cannot fault them for anything. Even the shore
excursions were very well organised and suitably
priced. We were lucky with the weather, the sea was
not choppy, except on the 10th day when we were
heading for the last stop called Coco Cay. However,
it turned out to be a blessing in disguise because
the Captain changed the destination and took us to
Nassau - which I thought was a far better stop
(because I am not a 'beach person').
I was amazed at how pretty the islands are. Mind
you, I come from the old Portuguese colony called
Goa, and am used to pristine palm-fringed beaches.
However, the islands were even better. The people in
St. Kitts, Grenada, Barbados and the Bahamas speak
such correct English, it gave me an inferiority
complex. They were also very polite.
The Cosmos tour was also very nice. My wife enjoyed
it more than I did. There is nothing that I could
fault about the tour, just that I was not impressed
with the place that I was longing to see - New
Orleans.
All in all, it was a great holiday, and I do thank
you for all the arrangements and bookings that went
exactly according to plan. I have decided on my next
holiday which will definitely be a cruise -
hopefully some time in October 04 (if I get the
leave approved) or failing that, it will be in May,
05.
Until I contact you next, all the very best, and
thanks again for everything you did for me and my
wife.
Regards
Tony Pereira |
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"first rate..." |
Sent: Monday, 5 April 2004
Monika,
Thanks for this.
I, perhaps better than most, understand the
difficulties and frustrations of being let down by
others in the service industry. I lead a group of
approx 800 staff and am constantly dealing with
service issues. Please be assured that, at least in
my eyes, there is no negative reflection on you. I
have found your service delivery, ownership, and
delivery to promises to be first rate in all of our
dealings. Your service is outstanding and I have
gone so far as to use examples of your communication
and delivery when explaining to others what is
expected in my business.
Thank you.
Ralph Osborne |
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"hard you have worked" |
Sent: Friday, 12 March 2004
I again apologise for not being able to proceed,
please pass on my gratitude to your Manager as I
would like them to acknowledge how hard you have
worked to pull this together, and I would certainly
recommend you should anyone be considering a cruise.
Regards
Nicola |
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"spot on..." |
Sent: Friday, 5 March 2004
Hi Elizabeth
We have just returned from our cruise with Pacific
Princess and have had a fantastic time. This was our
first cruise holiday for over 30 years and your
recommendation was spot on, we will defiantly be
using Best Cruises again.
Thanks once again
Regards Ray Baddeley |
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"efficient..." |
Sent: Thursday, 15 January 2004
Hi Lisa,
Thanks for the efficient, prompt & helpful
assistance with the recent cruise booking enquiries.
I was pleased to find that Best Cruises have
Travellers Compensation Fund coverage for clients.
Best Wishes,
DAVID. |
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see all of 2003 testimonials here...
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