Best Cruises Terms & Conditions

Deposits

The required deposits payable can vary for each cruise line, please ensure the correct deposit as confirmed by your cruise consultant is paid when booking to guarantee your reservation.

Final Payments

Full payment for all travel arrangements is due at least 8 weeks prior to your departure date from Australia, sometimes sooner depending on the cruise or package that you have booked.

On occasions cruise lines and wholesalers will give notice that they intend to withdraw a particular special deal and it is quite normal that this notice is only a matter of days and could be months prior to your departure. When this happens Best Cruises will endeavour to inform all clients immediately for final payments. If you are not able to pay the balance of your booking within a new declared due date you will be re-invoiced for the new price.

The price of any travel related service is never guaranteed until the final balance has been paid and the documents have been issued. Best Cruises cannot take responsibility for any price increase that may be notified, at any time, by the travel provider.

Credit Card Payments

Best Cruises reserves the right to charge administration/service fees for balance payments made by credit card. These charges are 2% for Visa or Mastercard and 4% for Diners or American Express.

Amendments And Cancellation Fees

Best Cruises reserves the right to charge a minimum amendment fee of AUD $55 per person for each change to a confirmed booking. This is in addition to any fees charged by the supplier.

Best Cruises also reserves the right to charge cancellation fees of a minimum of AUD $300 per person to cover administration expenses. The cancellation fee can be as high as the entire purchase price (100%) of the booking. The cancellation fee charged by Best Cruises can increase in relation to the manpower and time spent on actually processing the cancellation. The calculation of the particular cancellation fee charged may be provided upon request.

The cancellation fees charged by Best Cruises are in addition to any fees charged by cruise lines, airlines, tour operators, hotels, wholesalers or any other supplier. The fees charged by these suppliers can be up to 100% of the cost of the particular product purchased. The cancellation fees charged by these suppliers can be found on their respective web-sites and/or in their brochures.

In view of these cancellation fees it is highly recommended that all clients take out comprehensive travel insurance to cover any eventualities. Best Cruises will not take any responsibility for anyone who does not take out comprehensive insurance.

Refunds of monies can take up to 12 weeks to obtain from the providers.

Validity of Prices

Prices on the Best Cruises web site are subject to availability and conditions. Although every care has been taken, the prices are not guaranteed and are subject to change without notice.

Any featured prices for a cruise or for accommodation or any other package will normally be based on a minimum of two adults sharing, unless otherwise indicated.

Featured prices may be subject to port and airport taxes, plus government charges. Please ensure you are aware if such charges are included in your particular cruise. Please also check if gratuities are included in your particular cruise price.

Fly Cruise Prices

Please note that on certain featured dates, the flight availability may not synchronise with the departure of the cruise ship. This may result in pre or post cruise accommodation having to be purchased in addition to the featured fly/cruise price. Please contact our sales team for further information.

Inclusions

The majority of cruise lines include meals and some include gratuities and even alcoholic beverages. These inclusions vary for each cruise line so please ensure you are aware of what your cruise price includes when booking.

Responsibilities

Except to the extent that the law imposes a non-excludable liability:

1. All bookings for products on the Best Cruises Web Site are accepted subject to the conditions of carriage and other conditions imposed by suppliers and subcontractors to Best Cruises. Travellers should be aware that there is no relationship or joint venture, agency, partnership or employment between Best Cruises and any suppliers or subcontractors named on the site.

2. Best Cruises do not guarantee or warrant the standard, class or fitness for purpose of any product or service mentioned.

In compiling the web site Best Cruises has used information supplied to it by the operators of the relevant services. Best Cruises has endeavoured to ensure that the information contained on the web site is correct but clients should not rely, and are not invited to rely on the accuracy or validity of any information on the web site as the basis for any action, refraining from acting or disbursement and Best Cruises expressly disclaims any liability for any loss or damage incurred by clients arising out of any such acts or omission or disbursements.

Best Cruises disclaims and will be exempt from any liability under the law of contract, tort or by virtue of statutory enactment in relation to any:

1. loss to

2. personal injury death or illness of

3. damage or theft of personal property of any sort of

4. expense of inconvenience caused through delay to

5. disappointed expectation of

6. accident befalling

the traveller or any dependents, arising out of any negligent act or omission, breach of any duty imposed by statute, breach of any law of the place of destination or on route to or from the destination, tort (whether intentional or unintentional), or breach of a contractual term, whether expressed or implied or breach of duty arising under or imposed by any law on the part of Best Flights, its servants or agents or of any sub-contractor or supplier of any product or service on the Web Site.

Choice of Law

You agree with Best Cruises that in so far as any contractual relationship is created between you and Best Cruises by you making a booking through Best Cruises then that contract is subject to the laws of Western Australia.

Jurisdiction

You agree to submit to the jurisdiction of the courts of Western Australia for the determination of any dispute and the making of any claim against Best Cruises and acknowledge and agree that a court having jurisdiction in respect of the dispute or claim is the appropriate court.

Departure Times and Flight Numbers

Most airlines state that there is no need to re-confirm your departure times and flight numbers. Best Cruises will not take responsibility for any flight time or flight number alteration made by airlines. Best Cruises strongly advise that all onward and return flights should be re-confirmed by phone with the relevant airline at least 72 hours prior to departure.

Frequent Flyers

If you are a member of an airline's frequent flyer scheme, please ensure that you inform Best Cruises of your membership number prior to your departure.

Best Cruises will not take responsibility if the airlines do not register your trip. You are advised to retain copies of your air ticket and boarding pass.