The Company
Costa Crociere, an Italian company based in Genoa, is the leading European cruise group, enjoying a reputation for world-class cruising, Italian-style, and boasting the most modern fleet of all European cruise companies. Costa offers "resort-style" cruising and boasts a fleet of 12 beautiful ships with modern facilities built to astound, each with its distinctive Italian design and the very best in comfort. From the moment you step aboard and enter the magnificent lobby, you realise just how special a Costa cruise is. All the Costa ships fly the Italian flag and operate in the Mediterranean, Northern Europe, the Caribbean, Asia and South America. Costa Cruises is distinguished by its constant pursuit of excellence and its assertion of an unmistakable style and belongs to the Carnival Corporation Plc, the world leader in the cruising with a portfolio of 13 distinct brands.
Vision
Costa claims to fully satisfy guests with zero complaints, by exceeding their expectations throughout the full cruise holiday experience, from the time you leave home to the time you return home. Costa has achieved a leadership position on a worldwide basis while strengthening the number one position in Europe and South America. Costa is emulated by competitors, is the preferred employer and provides superior financial results for its shareholders, employees, business partners and the community at large.
Passion for Guests
Costa recognize that each guest must always be very satisfied when they cruise with Costa or when they interact with the company for whatever reason. In designing products and services Costa always take into consideration, as top priority, what's best and easier for their guests, serving them with the highest professionalism in the industry, approaching them with a spontaneous sense of service attitude, with a passion for details and always showing enthusiasm, ownership and motivation. To achieve this goal it is mandatory that all departments treat with the highest service attitude both the "internal customer" and Costa guests.
Ethics
Costa conducts itr business with integrity, honesty and transparency, with full respect for safety and environmental protection. Costa Code of Ethics, the Company's current procedures, individual good judgement and the world-wide accepted norms of best behaviour will guide daily activities and will serve as reference in case of doubts or disputes.
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